Shipping Policy:

1. Shipping Methods: We offer various shipping options to suit your needs, including standard and expedited delivery. The shipping cost and estimated delivery time will be displayed at checkout.

2. Order Processing: We strive to process orders promptly. Most orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays may require additional processing time.

3. Shipment Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

4. Shipping Locations: We provide shipping services in the EU. Unfortunately, at the moment,  we do not have overseas international shipping.

5. Shipping Charges: Shipping charges are calculated based on the shipping method selected, the total weight of your order, and your location. You can review shipping costs during the checkout process.

Return and Exchange Policy:

1. Return Eligibility: We want you to be satisfied with your purchase. If, for any reason, you are not completely happy with your sports accessory item, you may return it within 15 days of the delivery date. The item must be in its original condition, with all tags and packaging intact.

2. Return Process:

• please get in touch with our customer support team to initiate the return process.
• You will receive a return authorization and instructions on how to return the item.
• Return shipping costs are the responsibility of the customer.

3. Refunds and Exchanges:

• Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria.
• If the item is in its original condition, we will issue a refund to your original payment method or process an exchange, as per your preference.

4. Exceptions: Some items, such as personalized or customized accessories, may not be eligible for returns unless they are defective or damaged upon receipt.

5. Damaged or Defective Items: If you receive a damaged or defective item, please get in touch with us immediately. We will arrange for a replacement or issue a refund.

6. Processing Time: Please allow up to 10 business days for us to process your return and issue a refund or exchange.

7. Contact Us: If you have any questions or need further assistance with your return or exchange, please don’t hesitate to contact our customer support team.

At BRUTTSPORT, we aim to provide high-quality sports accessory items and a seamless shopping experience. Your satisfaction is our priority, and we are committed to addressing any issues promptly and professionally.